Setting Up Payment Methods
Enable GCash, card payments, and other payment methods for your property.
Payment methods are required before you can publish your property. Guests need at least one way to pay, and the more options you offer, the fewer bookings you lose to checkout friction.
Available Payment Methods
Tuluyan supports the following payment methods:
| Method | Description |
|---|---|
| GCash | The most widely used e-wallet in the Philippines. Most guests will look for this first. |
| Credit/Debit Card | Visa and Mastercard. Common for corporate travelers and foreign guests. |
| QR Ph | QR-based transfers through InstaPay. Works with any Philippine bank that supports QR payments. |
How to Enable Payment Methods
Go to Organization Settings
From your operator dashboard, open Settings and navigate to Payment Methods.
Select the methods you want to accept
Toggle on each payment method you want to offer. You can enable as many as you like.
Enter your account details
For each method, provide the required details so Tuluyan can process payments. For example, your GCash number or card processing details.
Save your settings
Save, and the payment methods become available for all properties under your organization.
Payment methods are configured at the organization level, not per property. If you manage multiple properties, all of them share the same payment method settings.
Processing Fees
Each payment method has a processing fee that covers transaction costs:
| Method | Processing Fee |
|---|---|
| GCash | 2.5% |
| Credit/Debit Card | 3.5% + PHP 15 |
| QR Ph | 1.5% |
These fees are deducted from the booking amount. The guest pays the listed price, and fees are taken from what you receive.
Platform Fee
On top of processing fees, Tuluyan charges a platform fee based on your subscription plan:
- Monthly plan: 1% per transaction
- Yearly plan: 0.8% per transaction
The platform fee is calculated on the booking total before processing fees are applied.
What You Actually Receive
Both the platform fee and the processing fee are deducted from the booking amount. The guest pays the listed price, and you receive the remainder after fees. Here is an example:
When a guest books for PHP 2,000 via GCash on a monthly plan:
- Booking total: PHP 2,000
- Platform fee (1%): -PHP 20
- GCash processing fee (2.5%): -PHP 50
- You receive: PHP 1,930
The guest is not charged anything extra on top of the booking amount. Tuluyan shows a "You will receive" calculator when you configure payment methods so you can see the exact amounts for different scenarios.
Enable GCash first. It is the most popular payment method in the Philippines, and many guests will not complete a booking if GCash is not available. Add card payments next if you get corporate or international guests.
Tips for Payment Setup
- Enable multiple methods. More options means fewer abandoned bookings. A guest who does not have GCash might prefer card or QR Ph.
- Double-check your account details. Wrong numbers mean payments go to the wrong place. Verify everything before you publish.
- Consider the fees when pricing. If GCash takes 2.5% plus 1% platform fee, factor that into your nightly rate so your margins stay healthy.