Payments and Invoices

Tuluyan supports two ways to collect payment from guests: online payments processed through the platform and direct payments that you handle yourself. This article covers how both work, along with invoices and refunds.

Payment Modes

Online Payments

When a guest books through your public listing and pays at checkout, the payment is processed through Tuluyan's payment gateway. The flow works like this:

1. Guest selects a product and dates on your listing
2. Guest enters their payment details at checkout
3. The payment gateway processes the transaction
4. Once payment is confirmed, the booking is automatically marked as Confirmed

You do not need to manually verify or record anything. The system handles confirmation, and the funds are held until payout (see Payouts for the settlement timeline).

Direct Payments

For guests who pay outside the platform (cash on arrival, bank transfer to your personal account, GCash sent directly to you), you record the payment manually in Tuluyan.

To record a direct payment:

1. Open the booking from your dashboard
2. Click Confirm Deposit
3. Enter the payment details:
   • Amount: select 50% deposit, full payment, or enter a custom amount
   • Method: choose how the guest paid (GCash, QRPH, credit/debit card, bank transfer, or cash)
   • Reference number: add any transaction reference for your records
4. Save, and the booking status moves to Confirmed

Supported Payment Methods

Tuluyan supports the following payment methods for both online and direct payments:

For online payments, available methods depend on the payment gateway configuration. For direct payments, you can select any method when recording the transaction.

Invoices

Every booking in Tuluyan has an invoice that tracks the financial details:

• Total amount due. The full cost of the booking based on the product price and dates
• Amount paid. The sum of all recorded payments
• Balance. The remaining amount the guest owes

Invoices are created automatically when a booking is made. They update as you record payments against the booking.

Recording Payments Against an Invoice

You can record payments in stages. For example:

1. Guest pays a 50% deposit to confirm the booking
2. Guest pays the remaining 50% at check-in

Each payment is logged with the amount, method, and reference number. The invoice balance updates accordingly. This gives you a clear paper trail for every booking.

Refunds

When a booking is cancelled, the refund amount is calculated based on the product's cancellation policy:

• Flexible: full refund if cancelled 1 or more days before check-in
• Moderate: full refund at 5+ days, 50% refund at 1+ day before check-in
• Strict: 50% refund at 7+ days before check-in, no refund after that

For custom cancellation policies, the refund follows the rules you defined when creating the product.

How Refunds Are Processed

Tuluyan calculates the refund amount and records it in the system. However, the actual transfer of funds back to the guest is handled by you as the operator. The process looks like this:

1. A booking is cancelled (by the guest or by you)
2. Tuluyan calculates the refund based on the cancellation policy and timing
3. The refund amount is recorded on the booking and invoice
4. You process the actual transfer to the guest through the original payment method

What's Next?

• Payouts. Learn when and how you receive your share of online payments
• Cancellation Policies. Configure the right refund rules for your property
• Managing Bookings. The full guide to handling reservations